Getting Started
Last updated
Last updated
This page explains the basics of creating an account with TradeAware and accessing your API details. If at any time you have challenges or questions when using TradeAware, you can .
You can access the TradeAware application at
From here select “Sign Up”. You then have the option to either create an account with email and password or use Google or Microsoft social sign on options.
If you use email and password, you will be asked to confirm your email.
To confirm, simply check your email for the confirmation email from support@live-eo.com. Note: if you can't find the email, please check your spam folder. Then select confirm email address.
This will take you to a page confirming your email has been verified.
After you join the system, you will start the onboarding flow.
You will be brought to the onboarding flow where you can enter your account details.
Note: You must use an EORI identifier to create due diligence statements for import and export. For domestic statements, you may use either EORI or VAT.
You can bulk import plots of land that are polygons and multi-polygons in GeoJSON format (up to 10mb in size) to start your assessment. Alternatively, you can skip this stage and later draw the plots of land manually or bulk upload from the main page.
If your GeoJSON file contains names for your plots, these must be included in the feature properties as a "name" field. This will upload the plots with your names for them and affix a number to ensure uniqueness.
Selecting the upload option opens your file explorer. (Note the file size limit is 10 mb)
You will then be asked to describe the commodity you are adding to the system.
Select “Apply” and your upload will start. You will see a green tick next to the upload when it is successful. If you have not provided a name field in the feature properties, the system will automatically generate names based on the country and commodity in the file.
Selecting “Done” will take you to the TradeAware landing page.
After completing sign up you will navigate to the TradeAware home page.
This shows your personal and business details and has options to edit your profile, access developer tools and add team members.
Note: Team members you invite will have access to the same information and permissions as you.
Once your team members complete onboarding they will show as active in this page.
By selecting Edit Profile, you can change your name on your personal profile, update the address of your business and add and update identifiers (EORI or VAT) for your business if you plan to create due diligence statements in EU TRACES. Once you have finished editing your information, select "Save" to save your changes.
Note: You must use an EORI identifier to create due diligence statements for import and export. For domestic statements, you may use either EORI or VAT.
The manage account page also features "Developer Tools" for OAuth2.0 machine-to-machine client authentication. The first time you select this, you will be prompted as to whether you want to create a machine-to-machine client.
If you, select yes, this page will display the necessary client credentials for authentication:
Client ID
Client Secret
For some actions on the API you need your businessId or the businessId of your supplier. For your businessId, you can find this on your manage account page. Clicking the button next to it will copy it to your clipboard.
You can find the business ids of your suppliers in the supplier details panel. They can also be copied by clicking the icon next to them.
This will take you back to the login page.
You can then login with your originally selected method of login.
Provide the email address associated with your account.
You will receive an email from support@live-eo.com with a link to reset your password. Note: If you don't see the email, please check your spam folder.
Follow the instructions, and set a new password.
You will be asked to accept the Terms of Use which you can access at any time .
If you plan to the use the system to submit due diligence statements to the EU TRACES system, you will need to select the option "I plan on creating due diligence statements". Selecting this will open the option to add identifiers (EORI or VAT) for your business required by the EU TRACES system. You can use the drop down to change the identifier you are adding and the plus sign to add another identifier.
You can add or change this information in your .
If you have any problems, refer to our guide on uploading plots .
You can access your account information by selecting the icon at bottom left of the screen and selecting “Manage account”.
To add a new team member, select the plus button located at the top right corner of the team members section. This will open an option to invite team members by adding their emails.
You can add multiple team members by using the plus button and remove them by pressing the trash can .
After entering the emails of the members you want to invite, press "Invite". If the user already exists in the TradeAware platform, you will see an error and not be able to invite them. Otherwise, your team members will now show as "Invited" and will have received an email to join the platform. If your team members do not receive an email, . Note: The invite may have gone to a spam folder.
For more details on TradeAware API authentication, please refer to the .
You can log out of your account by selecting the icon at the bottom left of the screen and selecting “logout”.
Visit the Login page and select the Forgot Password option.
