Click the filter button located in the upper left corner.
Selecting filters
To view updates in the Cases, you have 2 options:
Use the Case Updated filter to specify a time period, such as "Today," "Last Week," or a custom date range. Updates may include changes to attributes like status updates, newly added insights, or changes in assignees OR
Use the Insight Delivery filter to select the most recent delivery. This will display all cases with newly added insights or cases created as part of that delivery.
Insight Delivery & Case Updated filters
You can now see only what matters thanks to those filters
Filtered cases - list and map
Case Status filter
The Case Status filter sits next to the search bar and starts on the Cases that still need attention: New, Pending, In Progress, Escalated and Reopened. Closed Cases are left out until you add them back, and your selection is kept when you refresh the page or come back later on the same device.
