> For the complete documentation index, see [llms.txt](https://docs.live-eo.com/surfacescout/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.live-eo.com/surfacescout/review-the-latest-insights-in-surfacescout.md).

# Review the latest Insights in SurfaceScout

To quickly identify new insights detected by LiveEO

1. Open the web [app](https://surfacescout.live-eo.com/login)
2. Click the filter button located in the upper left corner.

<figure><img src="https://901668700-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLHJMG9DD5fHIVTkjSdwy%2Fuploads%2FNJhO3VJyM3U2jrBTpVZR%2Fimage.png?alt=media&amp;token=3c89f313-4fd7-441a-a27a-eb2cd694ef0d" alt=""><figcaption><p>Selecting filters</p></figcaption></figure>

To view updates in the Cases, you have 2 options:

* Use the **Case Updated** filter to specify a time period, such as "Today," "Last Week," or a custom date range. Updates may include changes to attributes like status updates, newly added insights, or changes in assignees **OR**
* Use the **Insight Delivery** filter to select the most recent delivery. This will display all cases with newly added insights or cases created as part of that delivery.

<figure><img src="https://901668700-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLHJMG9DD5fHIVTkjSdwy%2Fuploads%2Fsg7sdiKdZjvCJCissYDG%2Fimage.png?alt=media&amp;token=a3c75b70-70f3-49a9-98d3-0e377b3f1ceb" alt="" width="188"><figcaption><p>Insight Delivery &#x26; Case Updated filters</p></figcaption></figure>

You can now see only what matters thanks to those filters

<figure><img src="https://901668700-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLHJMG9DD5fHIVTkjSdwy%2Fuploads%2FlsjSfmNNV53A3X4Cs3rK%2Fimage%202.png?alt=media&amp;token=318c691c-8347-4b63-bf4b-e48164070603" alt=""><figcaption><p>Filtered cases - list and map</p></figcaption></figure>

### Case Status filter

The **Case Status** filter sits next to the search bar and starts on the Cases that still need attention: New, Pending, In Progress, Escalated and Reopened. Closed Cases are left out until you add them back, and your selection is kept when you refresh the page or come back later on the same device.

<figure><img src="https://901668700-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLHJMG9DD5fHIVTkjSdwy%2Fuploads%2Fgit-blob-da80321fbbe7311bdaeb74b50bf7aa497b733465%2Fcase-status-filter.png?alt=media" alt=""><figcaption><p>Case Status filter</p></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.live-eo.com/surfacescout/review-the-latest-insights-in-surfacescout.md?ask=<question>&goal=<user_goal>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.