Case LifeCycle

Case definition

The Case is the cornerstone of SurfaceScout, acting as a central hub that consolidates insights from various time steps, notes from team members, field photos, and other relevant evidence. This comprehensive aggregation streamlines the process of managing and resolving field infringements efficiently.

A Case with 24 insights across 3 different time step

Case status & workflow

• New: The case has just been created, and no action has been taken yet. Cases are created automatically by the system when a new insight is registered or manually by a user when creating an insight or moving an insight from another case.

• Pending: The case is not actively being addressed. This status is set manually.

• In Progress: The case is actively being worked on, with a user assigned to it.

• Escalated: The case has been referred to an external party, such as authorities or contractors, for further action.

• Closed: The case is resolved, and no further action or review is required.

• Reopened: A previously closed case has been reopened, either automatically due to the addition of a new insight or manually by a user based on new information.

Case lifecycle

Workflow logic

For now the workflow logic is quite simple but some actions are not possible:

• Status New to Reopened

• Status Pending to New or Reopened

• Status In Progress to New / Reopened

• Status Reopened to New

• Status Closed to New / In Progress / Pending / Escalated

• Status Escalated to New / Reopened