Review Cases

The big picture to get you started

1. Select the Case: Begin by selecting the specific case you want to review.

2. View Insights on the Map: All insights for the selected time step are visualized on the map, aggregated under the C5 case.

3. Explore other time steps: To view insights from other time steps, simply move the cursor to the desired position.

4. Case details: visualise Case details in this section

Deep dive into Case review

Case details section

1. Here you will find:

   • Status: Indicates the current state of the Case—New, Pending, In Progress, Escalated, Closed, or Reopened. More information is available in the Case LifeCyclepage

   • Criticality Level: Shows the case's priority level—High, Medium, or Low. More information is available in the Defining the risk model around your pipelinepage

   • Assigned To: Displays the person responsible for managing this case.

2. 3 tabs:

   • Insights: Displays all individual insights from the selected time step on the slider. To view additional insights, click “See more” button

   • Location: Shows the GPS coordinates along with a link to view the location on Google Maps.

   • Activities: Logs all changes to the case, including updates to assignees, status, notes, photos, and more.

3. Every individual insights from a the selected time step on the slider

Case detail view

Insight review

1. Explore the details of this insight, including its exact location, type of change, and criticality level.

2. Use the slider to review changes between time steps

3. Switch to other views, like side-by-side, for a clearer comparison.

4. You can also add more information or make updates to this insight for greater accuracy.

Insight viewer

You can for example change the different attribute values, add a note, add some photos and give some crucial feedback to improve the solution! We will tell you more on this last aspect in the Measuring Successpage

Update and feedback insight view

Once you have reviewed and updated every insight, you can Update or Close the case:

You can add notes or photos at the case level, which will appear in the Activity section. If you need additional information or wish to continue tracking this case, consider updating the status to “In Progress” or another appropriate status.

Or close it if everything is good

Congratulations, you have just reviewed and processed your first Case!

but WAIT! It looks like you need more information from the field to clarify one Case, time to put your boots and jump into the truck and have a look to the next page!